6 Log List
6.1 Overview ¶
The log list records every processing of a message by a profile. It is divided into five tabs that group entries by processing result. Each tab shows the total number of entries in its title and - in parentheses - the number of today’s entries:
Successful processing: 124 (+8)
In this example the tab contains 124 entries in total, 8 of which are from today.
6.2 Tabs ¶
6.2.1 Successful Processing ¶
Lists messages that were detected by a profile and processed without errors. An entry appears here when all configured tasks of the associated profile were executed without errors.
6.2.2 Errors ¶
Lists messages where an error occurred during processing. The Details column contains the cause of the error.
Typical error causes:
| Error |
Possible cause |
| Printer not reachable |
Printer offline or not present |
| Target folder not writable |
Path does not exist or permissions are missing |
| Email sending failed |
SMTP configuration or network issue |
| Database error |
Connection lost or column mapping faulty |
| Mailbox not reachable |
Credentials invalid or server outage |
6.2.3 No Match ¶
Lists messages that arrived in a monitored folder but did not meet the filter criteria of the profiles assigned to that folder.
For each entry, the Details column states the reason why the message was not processed:
- No profile with matching filter criteria: The folder is monitored by a profile, but no filter matches the message.
- Would meet the filter criteria of deactivated profiles: A deactivated profile would process the message. Activate the profile or use the catch-up function so that such messages are picked up.
- Age condition “older than” not yet reached: The filter would apply, but the message is not old enough yet. Such messages are picked up mainly during catch-up.
- Already processed: The message was already processed earlier by the responsible profile (including the earlier processing time).
Tip: If messages appear here that should actually be processed, check the filter criteria of the relevant profile. The message can also be added to the profile as a sample message in order to test the filter configuration in the result preview.
6.2.4 Postponed Processing ¶
Shows messages whose processing by a profile with a configured delay is still pending. As soon as the delay has elapsed, the entry moves to one of the three upper tabs.
More information: (see chapter 60.1)
6.2.5 Unreachable Email Folders ¶
Shows monitored folders that were not reachable during the last processing run - for example because the server is not responding, the folder has been deleted or the credentials are invalid. Two buttons are available for each entry:
| Button |
Function |
| Correct… |
Opens a dialog to select another reachable folder from the associated account |
| Show usage |
Lists all profiles that monitor this folder |
Note: As long as a folder is not reachable, the associated profiles are skipped.
6.3 Columns of the Log Entries ¶
The “Successful Processing”, “Errors”, “No Match” and “Postponed Processing” tabs use a unified column layout. The individual values within a cell are shown as a label together with a value so that multi-line content also stays clearly arranged.
6.3.1 Profile ¶
Name of the applied profile. The colored stripe at the left edge of the row shows the profile color. The symbols of the executed tasks appear below the profile name.
For entries under No Match a hyphen is shown here, since no profile was assigned.
6.3.2 Date ¶
Shows two values: Processed (point in time of processing by Automatic Email Processor) and Received (point in time the message arrived in the mailbox).
6.3.3 Email Data ¶
Shows several key data points of the message:
- Sender (name and address)
- Recipient
- Subject
- Number and names of attachments
6.3.4 Details ¶
Additional information about the processing. For successful entries this shows, for example, the executed actions with target path, recipient address or printer name. For error entries it shows the error message. For “No Match” entries a short note on the reason.
6.4 Context Menu ¶
Right-click a log entry to open the context menu:
| Menu item |
Description |
| Open file |
Opens a file saved during processing (e.g. a stored attachment). With several files a submenu appears with all available paths. |
| Show in Explorer |
Opens the folder of the file in Windows Explorer. Here too a submenu is shown for several paths. |
| Copy entry to clipboard |
Copies the entry data as text - including the Task line with all tasks and operations |
| Open profile settings |
Opens the associated profile for editing |
| Save as PDF file |
Saves the original email as a PDF file (portrait, landscape or both). The email is freshly retrieved from the server for this. |
| Save as sample message… |
Retrieves the original email from the server and saves it as an EML file - e.g. for use as a sample message (see Chapter 8.10). |
| Save as sample message and add… |
As above; the file is additionally added directly to the sample messages of the associated profile. |
| Reprocess message as new… |
Presents the email to the program once more as a new, unknown email (see below). |
Note: The items Open file and Show in Explorer can only be clicked if the processing produced files (e.g. saved attachments). The item Open profile settings is not available for “No Match” entries, since these are not associated with a profile.
6.4.1 Reprocess Message as New ¶
The menu item Reprocess message as new… (tabs “Successful Processing”, “Error” and “No Match”) removes all duplicate-detection locks for the selected email and presents it to the program once more as a new, unknown email. It then passes through all active profiles as usual.
This is useful, for example, when:
- an email ended up under No Match and you have since adjusted the filter criteria of the profile,
- the cause of an error has been fixed (e.g. printer available again) and the email should be processed again,
- an already processed email should deliberately be processed one more time.
After a confirmation prompt, the email is located in the mailbox and processed; the result appears as a new entry in the log list.
Note: Tasks that have already been performed may be performed again - a forward, for example, is sent again. If the email can no longer be found in the mailbox (moved or deleted), nothing is changed and you receive a corresponding notice.
6.5 Retention ¶
Log entries are retained according to the settings under Program Options -> Log (see chapter 40.20). By default, entries for successful processing are kept for 90 days and “No Match” entries for 30 days. Older entries are removed automatically.
Tip: If you want to keep individual entries permanently, export them before the retention period expires via Export Log as CSV… or the Excel report.
6.6 Tips for Log Analysis ¶
If several entries show the same error, a systematic problem is often the cause: check the profile settings, network connections and server reachability as well as the write permissions on target folders and databases.