80.2 Error Log
80.2.1 Overview ¶
Besides the processing log (invoice results, see chapter 80.1), the program keeps internal error logs of technical errors - separately per program component (main window, monitoring, processing). They serve support troubleshooting and are stored in the application data.
80.2.2 Creating an error report ¶
Main menu → More → Create error report compiles the error logs of all components together with the program version into a report file on the desktop (see chapter 2.2.1). Include this file with support requests - together with a description of what you observed.
80.2.3 Clearing the error logs ¶
Main menu → More → Clear error logs resets the logs after a confirmation (see chapter 2.2.2) - useful to start from a clean state before reproducing a problem.
80.2.4 Distinction ¶
| Log |
Content |
Visible |
| Processing log |
Result per invoice and task |
Log list in the main window |
| Error logs |
Technical errors of the program |
Only via the error report |
Processing errors of individual invoices (e.g. “printer not ready”) appear in the processing log; the error logs add the technical details behind them.