Automatic X-Invoice Processor - Online Help
Comprehensive documentation of all functions and settings

99 Troubleshooting and FAQ

99.1 Nothing is being processed

Check in this order:

  1. Profile active? Status bar (X profiles, Y active) and the checkbox in the profile list (see chapter 4.2)
  2. Matching mode? The mode determines the considered file extension - an XML profile ignores PDF files and vice versa (see chapter 8.7)
  3. Filter? The No match tab of the log list shows filtered-out files including the failing criterion (see chapter 6.2)
  4. Time window? With restricted processing times, the program waits outside the window (see chapter 40.6.3)
  5. Check now in the status bar triggers a check without waiting (see chapter 7.3)

99.2 Existing files in the folder are not processed

On first contact with a newly monitored folder, the existing contents are deliberately only marked as known (see chapter 8.8.4). Use Catch up… to process them (see chapter 60.2).

99.3 A file was skipped as a duplicate

The content-based duplicate detection skips new files with already processed invoice data (see chapter 40.6.5). For a targeted repeat: log context menu → Process file again (see chapter 6.4).

99.4 Printing fails (“printer not ready”)

The program checks the printer status before printing. If a driver reports incorrect status values, enable the simplified printer availability check in the program options under Miscellaneous (see chapter 40.16).

99.5 Email sending fails

  1. Test connection on the sending page shows the failing step (see chapter 40.7.4)
  2. For SMTP behind corporate proxies: temporarily disable Check certificate revocation list (CRL) (see chapter 40.7.2)
  3. For provider volume limits: configure the pause after sending

99.6 Invoice data looks wrong or incomplete

Check the file in the result preview with it as the example invoice (see chapter 8.11): there you see the key data as read. Invoices in the MINIMUM/BASIC WL profile inherently contain no line item data (see chapter 50.2.2).

99.7 Configuration changed accidentally or profile deleted

Restore the application data from an automatic backup (see chapter 60.3.3). By default, the program backs up regularly and after profile changes (see chapter 40.9).

99.8 Switching from Automatic X-Invoice Processor 1

On the first start of a fresh installation, the program offers to import the application data of Automatic X-Invoice Processor 1 (profiles, program options and license). The import copies the data - the version 1 installation remains unchanged and fully functional. Important: afterwards, close Automatic X-Invoice Processor 1 or disable its autostart, otherwise both programs will process the same folders.

99.9 What support needs

  1. Create error report (main menu → More) - the file lands on the desktop (see chapter 80.2.2)
  2. For configuration questions additionally: Create backup for support assistance… - without sensitive data (see chapter 60.3.4)
  3. Send both together with a short description to support
Excel Report and Item List